Thank you for purchasing from SVG Otter (https://www.svgotter.com). As our products are digital downloads, we have specific refund guidelines to ensure clarity and fairness for all customers.
1. Digital Product Nature
All items sold on SVG Otter are digital files (SVG, vector graphics). Once downloaded, they cannot be returned or exchanged like physical goods.
2. Eligible Refund Scenarios
Refunds may be granted under the following conditions:
- The purchased file was not downloaded.
- The file is corrupted or fails to open (and we are unable to resolve the issue).
- You made a duplicate purchase of the same product.
3. Non-Refundable Situations
We do not offer refunds if:
- The file has already been downloaded successfully.
- You changed your mind after purchase.
- You are unable to use the file due to software/hardware limitations.
4. How to Request a Refund
To request a refund, please contact us within 14 days of your purchase.
Email: shop@svgotter.com
Subject: Refund Request + Order ID
5. Paddle-Powered Transactions
All payments are securely processed by Paddle, our payment provider and Merchant of Record. Refunds are issued through Paddle according to their buyer protection policy.
You may also initiate a refund request via https://paddle.net if your order was placed through Paddle Checkout.
6. Contact Information
If you have questions about our refund policy, please contact:
Boban Janković
Divka Budaka 1c, 10000 Zagreb, Croatia
Email: shop@svgotter.com
For Paddle-related support: https://paddle.net
Please read our Terms and Conditions for more information.