These Terms and Conditions ("Terms") govern your use of the website SVG Otter ("we", "us", or "our") operated by Boban Janković, located at Divka Budaka 1c, 10000 Zagreb, Croatia. By accessing or using our services, purchasing digital goods, or interacting with this site in any manner, you agree to comply with these legally binding Terms. If you do not agree, you must discontinue use immediately.
Our website offers downloadable SVG (Scalable Vector Graphics) files and illustrations for both personal and commercial use. All purchases are final unless otherwise stated, and the content is protected under intellectual property laws.
1. Agreement to Terms
By using the Site, you affirm that you have read, understood, and agree to be bound by these Terms. We may modify these Terms at any time. Continued use after changes means you accept the revised Terms.
2. Merchant of Record & Payment Processor
All transactions are processed by Paddle.com, our Merchant of Record. Paddle handles billing, tax collection, invoicing, and customer support for your purchases. For billing and payment-related queries, visit https://paddle.net.
3. Products & Licenses
SVG Otter offers high-quality SVGs categorized by image rank and design quality. Free SVGs are also available. Each SVG includes a license outlining personal and/or commercial use. You may not resell or distribute files without prior written consent.
4. Pricing & Payment
All prices are listed in USD. Paddle provides secure checkout via multiple payment options (e.g., credit card, PayPal). Upon successful payment, download links are emailed immediately.
5. Refund Policy
Due to the digital nature of our products, refunds are only granted if:
- No file was downloaded
- A duplicate purchase was made
- The file is defective or inaccessible
Contact us at shop@svgotter.com for refund assistance. Refunds may also be requested through Paddle’s support team.
6. Intellectual Property
All designs, assets, content, and branding belong to SVG Otter. Files are licensed, not sold. Unauthorized use, resale, or sharing of our designs is strictly prohibited.
7. User Accounts
You may create an account to manage purchases or memberships. You are responsible for all activity under your login credentials.
8. Prohibited Use
You may not use this site to engage in illegal, fraudulent, harmful, or exploitative behavior. Abuse may result in account termination or legal action.
9. Limitation of Liability
We are not liable for losses resulting from your use of the website or downloaded products. All content is provided "as-is" without warranty.
10. Governing Law
These Terms are governed by the laws of Croatia. For payment matters, Paddle operates under UK law and its own buyer terms.
11. Privacy & Cookies
We collect limited personal data for order processing and analytics. For full details, please see our Privacy Policy and Cookie Policy. Cookies may be managed via our Cookiebot settings popup.
12. Termination
We reserve the right to suspend or terminate user accounts, access, or purchases for violations of these Terms or abuse.
13. Changes to Terms
We may revise these Terms at any time by posting an updated version. We encourage users to regularly review this page.
14. Contact Information
For general inquiries or legal notices:
Boban Janković
Divka Budaka 1c, 10000 Zagreb, Croatia
Email: shop@svgotter.com
For Paddle billing, refunds, or VAT queries: https://paddle.net